Technical Support Representative – Different languages required

Title: Technical Support Representative – Different languages required
Salary: 15000
Location: Belfast - Northern Ireland, United Kingdom
Languages: English, Danish, Dutch, Finnish, French, German, Norwegian, Spanish, Swedish, Greek, Polish, Turkish
Posted: 14th Oct 2011
Technical Support Representative – Different languages required
Belfast, United Kingdom GB


The Company
As a global leader in business process outsourcing, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships. With offices and operations in 17 countries worldwide, TeleTech interacts every day with millions of customers just like you on behalf of leading Global 1000 companies and governmental agencies throughout Europe, North America, Asia Pacific, Africa, and Latin America.

The Position
Blended support voice and email Peripherals & Harmony

As a Technical Support Representative you will be a Brand Ambassador for Logitech, supporting their customers in both Danish and English through troubleshooting with Logitech products including gaming & audio devices, web cameras, security systems and Harmony remotes. In a contact centre environment, you will use computer-based tools as well as your own problem-solving skills to identify, research, isolate, and resolve customer issues.

You will be the first point of contact for both existing and new customers either by telephone or email. This will be a perfect opportunity to use your excellent customer service skills to ensure every customer is highly satisfied.

This position offers a comprehensive training program to ensure our successful candidate becomes a product specialist within their particular field and the successful candidate will need to pass a knowledge check at the end of the training period. Following training you will maintain a strong understanding of the Logitech product families, including software application packages, operating systems, hardware and other equipment.
You will also have the opportunity to test out the products and suggest improvements to existing knowledgebase articles based on developing trends and customer issues which you have resolved.

Your skills
Essential skills:
• (Bilingual) Fluency in written and spoken English and Danish, Dutch, Finnish, French, German, Greek, Norwegian, polish, Swedish or Turkish
• Excellent communication skills and telephone manner
• Technical aptitude
• Excellent Customer Service skills and previous experience in providing customer service or technical support


We will highly value candidates who also have:
An IT related qualification
Experience in database / customer management systems including excellent attention to detail when inputting and collating information
Experience of working to high quality assurance standards within a target driven environment.


What we can offer you…




Total Reward package includes:

• Basic pay of £15000 (£7.20 per hour) plus opportunity to earn bonus of up to £190 per month depending on performance
• Potential relocation package to assist you in moving to Belfast
• Continuous paid training on the latest technology
• Private Medical Insurance
• Private Pension
• 29 days holiday entitlement + extra entitlements
• In site canteen
• Life assurance
• Discounted SKY TV
• Eye Care Reimbursements
• Child Care Voucher scheme
• Dental Plan
• Discounted local gym membership
• Free Parking, close proximity to city centre by bus or train
• Potential for rapid career development in many fields and throughout 17 countries!


What's more?

From day one at TeleTech, you'll be part of a dynamic and professional team that supports and encourages you to excel and succeed at every turn. You will also find that we offer clearly defined career paths as well as numerous career-building tools that help ensure you're on the right path to success. These advantages along with a full range of competitive benefits and performance-based rewards make TeleTech a great place to work, and build your career.

Click on the Apply Now button to let us know about you. Even better, apply now and tell your friends to apply too. For more information on the world of opportunity that awaits you at TeleTech visit our recruitment website at:

For DANISH speakers: http://hirepoint.com/req-en-US/gb-belfast-danish-technical-support-representative/

For DUTCH speakers: http://hirepoint.com/req-en-US/gb-belfast-dutch-technical-support-representative/
For FINNISH speakers: http://hirepoint.com/req-en-US/gb-belfast-finnish-technical-support-representative/
For FRENCH speakers: http://hirepoint.com/req-en-US/gb-belfast-french-technical-support-representative/
For GERMAN speakers: http://hirepoint.com/req-en-US/gb-belfast-german-technical-support-representative/
For GREEK speakers: http://hirepoint.com/req-en-US/gb-belfast-greek-technical-support-representative/

For NORWEGIAN speakers: http://hirepoint.com/req-en-US/gb-belfast-norwegian-technical-support-representative/
For POLISH speakers: http://hirepoint.com/req-en-US/gb-belfast-polish-technical-support-representative/
For SWEDISH speakers: http://hirepoint.com/req-en-US/gb-belfast-swedish-technical-support-representative/
For TURKISH speakers: http://hirepoint.com/req-en-US/gb-belfast-turkish-technical-support-representative/

This position, Technical Support Representative – Different languages required, was posted on October 17, 2011. Since this job has been published, it has been viewed 30 times.