Greek, Italian or Spanish Account Managers

Title: Greek, Italian or Spanish Account Managers
Salary: Basic + Bonus = £26,000
Location: Oxfordshire - South East, United Kingdom
Languages: Italian, Spanish, Greek
Posted: 30th Jan 2012
The successful candidate will play a key role in reaching out to and growing our customer base. S/he will support revenue growth by working individually and in conjunction with several sales representatives on specific territory strategies and activities.

The high level of activity requires the individual to balance a range of responsibilities including lead qualification, sales to small hotels, online assists along with a range of territory-based activities.

The role will report to the Telemarketing Manager/ Supervisor in the Region with dotted line reporting to the relevant Territory Manager where applicable.

What You'll Do
• Achieve and where possible exceed agreed sales targets
• Efficiently and effectively handle a high volume of inbound calls in a metrics driven contact center environment.
• Ability to understand and communicate a full solution product set educating the customers in the process. Live the brand.
• Timely follow up and thorough qualification of marketing and sales leads.
• When identified, assign qualified opportunities to sales reps with applicable information captured during the qualifying call. If appropriate pass to the Customer Services team
Support prospecting initiatives and campaigns for territories assigned to support.
• Manage to closure the assigned annual maintenance renewal contacts/accounts.
• Manage designated opportunities from lead to close, including order processing, approved by sales management.
• Respond to inbound sales related inquiries.
• Following up CRM activity to increase conversion rates
• Contribute to and support the territory plan in conjunction with Inside Sales and Territory Managers.
• Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans.
• Provide support for open territory funnel coverage, as directed by Sales Manager.
• Provide inbound phone support as needed depending on queue volume/need
• Keep up with product training and new offerings as well as latest TA value proposition

What We Seek
• Bachelor’s degree required
• General awareness and understanding of the function of a sales representative.
• 1-3 years sales/sales support, lead management, or telemarketing experience; customer service experience considered
• Experience working in a goal-oriented environment.
• Familiarity with software licensing and policies and generating customer quotations is desired.
• Strong organization/prioritization skills; proven ability to consistently meet deadlines.
• Customer satisfaction focus.
• Strong listening, probing, and phone skills.
• Strong written skills.
• Thoroughly familiar with the use of spreadsheets, word processors, and the web.
• Ability to work well both autonomously and within a team environment.
• General understanding of the function of knowledge of CRM application (ex.: Siebel, Salesforce, Goldmine, SAP etc.)

In addition, the ideal candidate will demonstrate the following competencies:
• Flexible and open to change and new information; adapts behavior and work methods accordingly
• Grasps the essence of new information; recognizes own strengths and weaknesses; pursues self-development; seeks feedback.
• Exhibits integrity though fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
• Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people. Works well in a matrix environment
• Can be relied upon to ensure that projects within areas of specific responsibility are completed in an appropriate and timely manner and acknowledges mistakes, learns from those events and is able to move forward productively
• Identifies and analyzes problems; distinguishes between relevant and irrelevant information.
• Ability to balance time to market with a solution and make the right trade-offs along the way
• Strong analytical skills: understands and utilizes metrics relevant to role
• Clear communication through expression of facts and ideas in a clear, convincing and organized manner
• Good business judgment when making decisions and always considers the relevance/impact of each decision on the business

This position, Greek, Italian or Spanish Account Managers, was posted on February 7, 2012. Since this job has been published, it has been viewed 43 times.