French Smartphone Support – Relocation to Greece provided in Athens

Title: French Smartphone Support – Relocation to Greece provided
Salary: 22,000
Location: Greece
Languages: English, French
Posted: 15th Jan 2012
Benefits:

• Extra salaries are calculable on the months of stay in the company: 2 extra salaries- 1 full salary is paid before Christmas; ½ before Easter; ½ for summer vacations
• Flight ticket (one way) from any destination in Europe to Athens, Greece – you need to provide a passport copy and indicate the airport you wish to travel from
• 2 weeks of hotel accommodation in close proximity to the office of the company
• Taxi to take you from the airport to the hotel and on your 1st day to work
• Settling Down Assistance- bank account, social number, finding a long term accommodation;
• Corporate loan for accommodation – if you need help with rent
• Free Greek courses
• Additional remuneration for work on Greek holidays, weekends or overtime ( work time 40 hours a week on 5 days-the Department is working Monday to Sunday from 09:00 to 22:00)
• Training


The role:

• To respond to & record consumer enquiries & questions raised through phone or chat lines for customers.
• To receive and professionally handle customers through inbound calls/chat concerning technical assistance and customer service
• To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To ensure all support calls/chat are answered following guidelines.
• To troubleshoot through the use of open questions, support documents and system training.
• To have knowledge of all products services and tools, understanding their use and functionality.
• To be able to offer recommendations to common problems or frequently asked questions.
• To place and handle calls according to the VSS procedure, set by Client .
• To attempt recurrent trainings in English and succeed to certifications and exams.
• To follow and apply regulation regarding Personal Data Confidentiality
• To maximize client satisfaction within the agreed SLA and deliver a high quality service
• To interact with other departments in order to resolve issues.
• To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.



Requirements:

• Fluent French and English
• Excellent communication skills, strong team spirit, passionate about customer care
• Active Listening
• Handling Difficult Calls
• Excellent computer skills
• Systems & Technology Use
• Technical Support experience would be an advantage

For more information please contact Joanna at 00353 18943034.

This position, French Smartphone Support – Relocation to Greece provided in Athens, was posted on January 17, 2012. The job is located in Athens. Since this job has been published, it has been viewed 49 times.