EASY ROLE – ANYONE CAN APPLY – NEED TO BE A GERMAN SPEAKER in Athens

Purpose
Chatting with customers. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also require research skills to trouble shoot customer problems.
Key Responsibilities

• Strives towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry.
• Follows standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible, recognizing more complex problems and escalating accordingly
• Provides basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software, in some cases, using communication skills to direct customers to third parties or other locations for further support.
• Tracks and follows cases to ensure that they are closed in an efficient and timely manner, ensuring that all issues raised are dealt with.
• Provides and maintain strong, professional relationship with all of Apple’s customers and show empathy for our customers at all times.
• Provides feedback on a daily basis to the Team Supervisors on new/emerging issues that are identified and work to proactively highlight areas that can be improved.
• Be positive and proactive and have a desire for positive improvement in quality.
• Takes on board feedback and adapt skills accordingly.
• Other duties as assigned

Client Benefits:

• Monthly gross salary € 1045.72
• Getting paid extra on Sundays, on Greek holidays or if you work overtime.
• From the total amount you will be entitled to; 16% will be deducted for taxes.
• 3 bonuses per year (On Christmas a full salary, on Easter half a salary and half a salary during the summer vacation).
• Offering Greek lessons for free
• Relocation Assistance:
• Two weeks at the hotel and in the meantime client will help you to find an apartment to rent either alone or with other client employees.
• Client will help you to issue a tax number and to have a bank account.
• The client will provide you the ticket to come to Greece and the taxi from the airport to the hotel.

Position: German Customer support – LIVE CHAT – Customer Relationship – GERMAN CHAT
Location: Athens Greece
Monthly gross salary € 1045.72

Benefits:

• Monthly gross salary € 1045.72
• Getting paid extra on Sundays, on Greek holidays or if you work overtime.
• From the total amount you will be entitled to; 16% will be deducted for taxes.
• 3 bonuses per year (On Christmas a full salary, on Easter half a salary and half a salary during the summer vacation).

Here at MGI:

MGI offers full career consultancy to all our candidates. MGI provides dedicated account managers within IT, Sales and Marketing, HR, Administration, Financial and Multilingual recruitment for your convenience. Visit us at www.meghengroup.com Refer a friend today for extra MGI benefits.

TO APPLY:

If you feel you are a suitable candidate for this position please apply now via the application button below for immediate consideration or by contacting Rajesh on 00353 1894 3013.

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Job type: Full-time




Industry: Other

This position, EASY ROLE – ANYONE CAN APPLY – NEED TO BE A GERMAN SPEAKER in Athens, was posted on September 17, 2011. The job is located in Athens. Since this job has been published, it has been viewed 51 times.