DO YOU SPEAK GERMAN? DO YOU LIKE TECHNICAL SUPPORT? START AN EXCITING CAREER IN ATHENS, GREECE! APPLY NOW!

Title: DO YOU SPEAK GERMAN? DO YOU LIKE TECHNICAL SUPPORT? START AN EXCITING CAREER IN ATHENS, GREECE! APPLY NOW!
Salary: euros
Location: Greece
Languages: English, German
Posted: 8th Nov 2010
My Client is:

The worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs. with 276 contact centers, presence in 51 countries, servicing over 75 markets and 24 Nearshore and Offshore locations

Responsibilities:

- To ensure client satisfaction by offering specialized advice
- To actively listen and pay attention to client issues
- To resolve client queries and problems according to the company values

Main Tasks:

- Partake in sales and costumer care campaigns via Chatting
- Respond to and record consumer enquiries/questions.
- Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database.
- To handle client complaints and provide a customer service within the higest level of quality.
- To work effectively as part of a team, developing effective and supportive relationships with colleagues.
- To troubleshoot through the use of open questions, support documents and system training.
- To interact with other departments in order to resolve issues.

Requirements:

Academic Background:
- High School diploma or equivalent

Languages:

- Native or almost native German (written, spoken).
- Good knowledge of English

Work experience:
- 3 months work experience in a similar role will be considered as an asset

Technicall Skills:
- Advanced internet research skills
- Hardware and software Medium to advanced knowledge.
- Typing Speed : 20 words/minute
- Good Knowledge in mobile technology
- IT Skills (PC literate, Mid level MS Office packages knowledge (specifically MS Excel, MS PowerPoint).

Personal Skills:
- Excellent communication skills, strong team spirit, passionate about customer care
- Active Listening
- Handling Inbound Calls
- Previous customer service experience is a MUST

Benefits:
- Salary: 1045 eurs. per month,(plus bonus up to 240 per month)
- Excellent relocation packet.

Job’s Location:
- The job is based in Athens. The city with the most glorious history in the world, and relives through some of the world's most formidable edifices, a magical city.
- Greece is a member of the European Union, and the country has enjoyed a stable economy for the past decade up to the present. The cost of living is 30% lower compared to other European countries. The Economist has ranked the country 22nd place in the Worldwide Quality-of-Life Index

To apply:
If you are interested in this opportunity or you need more information please contact David now on 0035318943017or e-mail: davidh@mehengroup.ie

Who we are:
Meghen Group www.meghengroup.com is the leading global expert contact centre recruitment. With over 10 years experience of recruiting roles for some of the largest global leaders throughout Europe.
At MG International you will be appointed a recruitment consultant that will work with you throughout your job search. Your consultant will advise you in relation to your CV and help you prepare throughout the Interview process until you have secured the job.

This position, DO YOU SPEAK GERMAN? DO YOU LIKE TECHNICAL SUPPORT? START AN EXCITING CAREER IN ATHENS, GREECE! APPLY NOW!, was posted on November 13, 2010. The job is located in Athens. Since this job has been published, it has been viewed 60 times.