Customer Service Agent (Call centre) for a British Travel Agency (Agios Dimitrios - Athens)

A busy British Travel Agency requires experienced & enthusiastic Customer Service Agents for its call centre in Agios Dimitrios. All candidates must speak fluent English. Travel or Customer Service experience essential. Must be able to work under pressure. Please send your CV (in English) to jobs@purpletravel.co.uk Ref: CSGR12GL


This job involves working within a team, in a Call center in Agios Dimitrios (Athens -- Greece), to deliver outstanding service and after sales to customers and administrative support for sales agents. The role is suited to individuals motivated by working in a high pressured and fast paced environment.



Daily duties for this role include but are not limited to:

• Answering up to 40+ calls/e-mail queries per day from customers
• Following up on queries by liasing with suppliers and ground handlers in resort
• Taking payment from customers
• Arranging amendments and cancellations
• Handling complaints from customers
• Dealing with emergency calls from in resort
• Assist sales agent in amending incorrect bookings
• Selling products as such as travel insurance, other extra's and add-ons
• Checking invoices against bookings



The type of candidate suitable for this job:
• wants to delight customers, above and beyond the call of duty
• has empathy for the customers situation
• is able to communicate clearly, both written and spoken
• has a "thick skin" and is able to handle complaints, even when handling unpleasant customers
• works accurately and with attention to detail
• handles queries in the best interest of both customer and company
• is able to use a variety of IT systems simultaneously
• has a pleasant, friendly phone manner

Essential requirements:

The candidate must have fluent/excellent standard of English, preferably a native speaker or alternatively the candidate has worked in an English speaking environment previously. Working within the travel industry or in a Customer Service role (preferably on the phone) is essential.




Location: Agios Dimitrios - Athens
Compensation: 700.00 Euros - per month (Full time)
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.

This position, Customer Service Agent (Call centre) for a British Travel Agency (Agios Dimitrios - Athens), was posted on January 19, 2012. The job is located in Agios Dimitrios. Since this job has been published, it has been viewed 55 times.