Customer Service Agent (Call centre) for Travel Agency in Agios Dimitrios

A busy British Travel Agency requires experienced & enthusiastic Customer Service Agents for its call centre in Agios Dimitrios. All candidates must speak fluent English. Travel or Customer Service experience essential. Must be able to work under pressure. Please send your CV (in English) to […] Ref: CSGR12JL 

This job involves working within a team, in a Call centre in Agios Dimitrios (Athens – Greece), to deliver outstanding service and after sales to customers and administrative support for sales agents. The role is suited to individuals motivated by working in a high pressured and fast paced environment.
Daily duties for this role include but are not limited to:

Answering up to 40+ calls/e-mail queries per day from customers

Following up on queries by liasing with suppliers and ground handlers in resort

Taking payment from customers

Arranging amendments and cancellations

Handling complaints from customers

Dealing with emergency calls from in resort

Assist sales agent in amending incorrect bookings

Selling products as such as travel insurance, other extra’s and add-ons

Checking invoices against bookings
The type of candidate suitable for this job:

wants to delight customers, above and beyond the call of duty

has empathy for the customers situation

is able to communicate clearly, both written and spoken

has a "thick skin" and is able to handle complaints, even when handling unpleasant customers

works accurately and with attention to detail

handles queries in the best interest of both customer and company

is able to use a variety of IT systems simultaneously

has a pleasant, friendly phone manner
Essential requirements:

The candidate must have fluent/excellent standard of English, preferably a native speaker or alternatively the candidate has worked in an English speaking environment previously. Working within the travel industry or in a Customer Service role (preferably on the phone) is essential.
Job type:
Full-time


Salary:

€700
/ Month



Industry:
Travel & Tourism

This position, Customer Service Agent (Call centre) for Travel Agency in Agios Dimitrios, was posted on January 14, 2012. The job is located in Agios Dimitrios. Since this job has been published, it has been viewed 31 times.